QUESTIONS
FAQS
This page is under continuous construction. Feel free to email the webmaster with any questions not answered here.
General Information
Fund Store Questions
- Q: Does the Fund Store use a secure ordering method if I use my credit card?
- Q: Can I order merchandise or donate if I don't have a credit card?
- Q: Is tax or shipping and handling included in the price?
- Q: How long will it take to recieve my item after I have placed a successful order?
- Q: Does Layne Staley Fund Store ship to international address?
- Q: I haven't received my order yet. Who do I need to contact?
Q: What is Layne Staley Fund? What does it do?
A: Layne Staley Fund is a non-profit organization founded in 2002 by Nancy Layne McCallum and Jamie Richards to assist in recovery. The Fund uses all proceeds to support local chemical dependency facilities, drug education, and outreach programs. Treatment services are provided by Therapeutic Health Services at their greater Seattle locations. Several heroin protocols are offered, based on THS's 40+ years of service. Our vision is to turn the tragedy of Layne’s death into an avenue of hope for those who suffer. The mission of Layne Staley Fund is to provide hope, awareness, education, support, and treatment funds for heroin recovery in the Seattle music community.
Q: Does the Fund Store use a secure ordering method if I use my credit card?
A: Yes, all transactions through Layne Staley Fund are handled by PayPal using an SSL (Secure Socket Layer) to protect your information and privacy.
Q: Can I order merchandise or donate if I don't have a credit card?
A: Yes, checks or money orders are welcome. Follow the instructions on the donation page. If you're using a check or M.O. for merchandise, specify items and sizes if required, and send to the address on the donation page. Merchandise orders paid by check take longer to process.
Q: Is tax or shipping and handling included in the price?
A: Yes, prices are all-inclusive.
Q: How long will it take to receive my item after I have placed a successful order?
A: Allow 2 days to 4 weeks for delivery of most store items.
Q: Does Layne Staley Fund Store ship to international addresses?
A: Yes, we ship globally. Allow 4-6 weeks for delivery of store items.
Q: I haven't received my order yet. Who do I need to talk to?
A: Remember to allow 2-4 weeks shipping time (or 4-6 weeks for international orders). If you have not received your item, email Barb.